PBT-BEAUTY Official Site
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Common Queries

    Did you notice us while watching skincare and makeup tutorials on social media, or come across our website while searching for new products? If you have any questions, don’t hesitate! At PBT – beauty, we always uphold transparency and are more than eager to answer your questions, share professional knowledge, and chat about beauty secrets!

    We’ve compiled a list of common questions, from the ingredients in our cosmetics to the origin of our company, to give you more insight into the world of PBT-beauty.

    Product related

    1
    Are PBT - beauty products free from animal testing?
    Absolutely! PBT - beauty firmly sticks to the animal - friendly concept. Our products are 100% animal - testing - free. From the start of product design to every step of R&D and production, we strictly avoid animal testing, aiming to offer consumers reliable products. All our cosmetics and care items have passed the strict "Cruelty Free International Leaping Bunny Programme" certification. Cruelty Free International, founded in 1898 by Frances Power Cobbe, has long fought to end animal experiments globally. Over the past century, it has saved countless animals from lab suffering. Now, it still leads in animal rights protection, urging decision - makers to respect animals and promote cruelty - free living. In 2022, because we kept animal testing out of our product process, PBT - beauty was honored to get the "Leaping Bunny" certification. For more details on our cruelty - free products or about Cruelty Free International, feel free to visit its official website.
    2
    Are PBT - beauty products vegan - formulated?
    PBT - beauty is committed to crafting high - quality beauty products for consumers. We take pride in the fact that our products comprehensively exclude over 1,700 potentially harmful ingredients, and more than 90% of our products are formulated with a vegan approach. Vegan cosmetics do not incorporate any ingredients or by - products derived from animals. This not only includes well - known substances like eggs, honey, and milk but also some easily overlooked components such as collagen, beeswax, gelatin, and carmine. Instead, the alternative ingredients selected for vegan products are carefully sourced from synthetic materials or plant extracts. These alternatives ensure the product's performance while fully implementing the green and healthy concept. To enable you to effortlessly purchase your desired vegan beauty products, PBT - beauty clearly lists the ingredient information on the details page of each product. If a product is vegan - formulated, you can also find a clear indication in the "Product Details - About" section, allowing you to shop with peace of mind and enjoy a more reassuring beauty - seeking experience.
    3
    Do PBT - beauty products meet FDA standards?
    PBT - beauty puts consumer safety first. During product development, we eliminate carcinogens and toxins to create secure beauty products. We strictly follow global cosmetics safety rules, especially FDA standards. FDA standards protect consumers. They ensure product safety, ban false claims, and demand clear ingredient labels. Before products hit the market, PBT - beauty invests much in quality control. We perfect every step, from raw material choosing to pre-launch checks. Labels are compliant, and promotion is truthful. Each SHEGLAM product's detail page has a full ingredient list, and packaging also shows ingredients clearly. This respects consumers' right to know and shows our quality confidence. Moreover, we stick to strict quality screening, excluding over 1,700 risky ingredients. This gives you a worry - free beauty - seeking experience.
    4
    Is it safe for my skin to use PBT-beauty products?
    Everyone has a unique skin type and may react differently to various ingredients. Therefore, we suggest that you carefully check the ingredient list of our products before making a purchase to ensure they are suitable for your specific skin and guarantee safe use. PBT-beauty has always strictly adhered to a wide range of global cosmetics safety regulations. These include the standards set by the U.S. Food and Drug Administration (FDA), the EU Cosmetics Regulation (EUCR), the regulations of the Gulf Cooperation Council Standardization Organization (GSO), as well as the Mexican official standards and the General Health Law (GHL), etc., comprehensively safeguarding the health of your skin. During the formulation of PBT-beauty products, we resolutely refrain from adding carcinogenic substances and toxic materials, and proactively exclude more than 1,700 potentially unsafe ingredients from our formulas. Each PBT-beauty product must undergo stringent testing by internationally renowned third - party testing institutions, such as SGS and Intertek, to ensure product safety and high quality. By introducing professional third - party testing and strictly following the high standards set by institutions like the FDA, EUCR, GSO, GHL, etc., we are highly confident in providing consumers with safe and reliable beauty and personal care products.
    5
    Is PBT-beauty trustworthy?
    PBT-beauty is all about openness with you, our valued consumers! Since our launch in 2015, we've been an independent brand focused on quality. We're constantly striving to boost customer satisfaction. Safety is our priority. In line with regulations, we fully disclose all product ingredients, including fragrances and allergens, on our packaging and website. This transparency is key to giving you the best experience. When it comes to payments, we've got you covered. We offer secure options like PayPal and credit/debit card transactions at checkout. If you receive incorrect, damaged, or defective products, we'll do our utmost to issue a refund. For more details, check out our Refund Policy. And don't hesitate to reach out to PBT-beauty Customer Support. When contacting us, just fill in your name, email, and the reason for your message. This helps us direct your query to the right place. If you have any questions, feel free to drop us a line. If it's about a specific order, remember to include your order number. Our support team will get back to you promptly.
    6
    Are PBT-beauty products allergy - safe?
    Before hitting the market, every single PBT-beauty product undergoes rigorous quality testing. However, given that skin sensitivity varies greatly from one individual to another, there's still a possibility that you might have a reaction to certain ingredients. Allergies are highly individualized. Even an ingredient that's commonly used and generally well - tolerated could potentially trigger an allergic response in some people. To ensure you feel confident in your purchase, we make it easy for you to access full ingredient information. Simply visit PBT-beauty.com, search for the product by name, and you'll find a complete list of all ingredients right on the product page. This way, you can make an informed decision and take the guesswork out of choosing the right products for your skin.
    7
    Does PBT-beauty Use Sulfates or Parabens?
    Many of PBT-beauty's cosmetics are free from parabens. Parabens are synthetic chemicals often utilized as preservatives in personal care products and cosmetics. They work by synthetically inhibiting the growth of bacteria, thus extending the product's shelf life. Less than 1% of our products contain parabens or sulfates, a measure we take to ensure their optimal performance. Some PBT-beauty products do have sulfates. But rest assured, every single product undergoes strict quality testing to meet global cosmetic safety regulations prior to its launch. For complete transparency, all ingredient lists are accessible on the PBT-beauty website. So, if you have any concerns about sulfates, parabens, or other ingredients, it's advisable to check these lists. This way, you can make a well - informed decision when choosing the right PBT-beauty products for your needs.
    8
    Is PBT-beauty Clean Beauty?
    Clean beauty centers on products that are safe for consumers, ethical to animals, and environmentally friendly. Although there's no unified official definition, it's typically associated with being cruelty - free and free of harmful chemicals. PBT-beauty stands as a proud clean beauty brand. We adhere strictly to the rigorous FDA and EUCR standards, and subject our products to comprehensive third - party inspections by trusted institutions. Cruelty - free practices are at the core of our brand values; we firmly believe beauty should not harm animals. Our commitment to clean beauty goes further. We actively exclude 1,700 harmful ingredients from our product formulas and have proactively banned over 40 controversial substances, constantly updating this list to exceed clean beauty norms. By 2025, PBT-beauty is determined to achieve 'Next - Level Clean' status, aiming to break new ground in the clean beauty industry and redefine what it means to be a clean beauty brand.
    9
    How Does PBT-beauty Conduct Product Safety Testing?
    PBT-beauty ensures that every product undergoes rigorous quality testing prior to its launch. Our products are required to meet global cosmetic safety regulations, including the standards set by the U.S. FDA and the EU Cosmetic Regulation (EC) No 1223/2009. We are dedicated to creating high - quality items, making certain that all ingredients are cruelty - free and safe for your skin. This commitment to quality and safety is at the heart of our brand. Should you have any concerns or questions regarding our product safety testing or any other aspect of our products, feel free to reach out to our customer service team via email.
    10
    How can I check the expiration date for PBT-beauty products?
    Most of our products are tested to have a shelf life of at least three years when unopened, during which they retain their integrity and perform as expected. A “PAO” (Period After Opening) symbol indicates how long the product is safe to use after opening without causing harm. If you notice any changes in smell, consistency, or other issues within the PAO period, please reach out to us. For products with a minimum durability of 30 months or less, an expiration date is printed directly on the packaging.
    11
    Where can I find the liquid amount or capacity for each PBT-beauty product?
    Capacity of the product can be found on each product package. If you can not find it, please contact PBT-beauty Customer Service for help.

    Website related

    1
    Is PBT-beauty of Good Quality?
    All PBT-beauty products are crafted to be safe and gentle on the skin. Before they become available for purchase (either in physical stores or in the virtual marketplace), they undergo thorough quality testing. PBT-beauty not only comply with the regulations of the U.S. Food and Drug Administration (FDA) but also adhere to those set by multiple international bodies. This includes the EU Cosmetic Products Regulation (EUCR), the GCC Standardization Organization (GSO), and the Mexican Official Standard and General Health Law (GHL), among others. To further ensure the highest levels of safety and quality, every PBT-beauty product is subjected to third - party testing by well - respected organizations such as SGS and Intertek. This multi - pronged approach guarantees our unwavering commitment to delivering products that meet stringent safety and quality benchmarks.
    2
    Is PBT-beauty Ethical?
    PBT-beauty is dedicated to meeting the ethical expectations of our consumers. Since 2019, we've been committed to a cruelty - free philosophy and have earned approval from the Cruelty Free International Leaping Bunny Programme. When it comes to product safety and quality, we're meticulous in choosing our manufacturers. We carry out in - depth evaluations of potential suppliers, assessing aspects like their research and development capabilities, facilities, quality control mechanisms, and overall quality management. Only those suppliers who meet our exacting standards are chosen to partner with us. Our network encompasses 14 of the world's leading beauty factories, which are also trusted by well-known brands. These manufacturers hold 100% certification in SA8000, BSCI, and SMETA.These certifications ensure fair treatment of workers, prevent forced and child labor, uphold occupational health and safety, and guarantee fair compensation. This way, we ensure that every step of our production process aligns with ethical principles.
    3
    How Can I Collaborate with PBT-beauty?
    Social Platform Collaboration: If you're interested in collaborating with us on social platforms, reach out to kevin@pbt-beauty.fr. Wholesale of our Products: For inquiries regarding the wholesale of our makeup products, please contact sales@pbt-beauty.fr. Becoming a PBT-beauty Supplier: If you wish to become one of our suppliers, get in touch with our customer service via email. In your message, provide a concise introduction about your manufacturing business. Include details such as the product categories you offer, your current cooperation partners, and the scale of your factory.
    4
    How Do I Unsubscribe from PBT-beauty Promotional Emails?
    There are two convenient ways to unsubscribe. Firstly, look for the 'unsubscribe' button located at the bottom of any PBT-beauty promotional email. Clicking this button will initiate the unsubscribe process. Secondly, if you prefer, you can contact PBT-beauty customer service and request to be unsubscribed. They will assist you promptly to ensure you no longer receive promotional emails.
    5
    Does PBT-beauty offer free gifts?
    Unfortunately, PBT-beauty is not providing free gifts at this time. The latest news for product giveaway and more will be announced on our social media accounts. Follow @PBT-beauty on Instagram and @PBT-beauty on TikTok for more info.
    6
    Where Are PBT-beauty Products Manufactured?
    The majority of PBT-beauty products are produced in China. We meticulously screen our manufacturers, ensuring they uphold high standards in product quality, maintain an ethical work environment, and practice social responsibility. These very manufacturers are also suppliers to other leading beauty brands. Our product ingredients are sourced with great care from regions like Europe, Japan, the United States, and Canada. Our supplier network includes renowned international chemical companies such as Dow Corning, BASF, and Merck. This global approach to sourcing ingredients and manufacturing helps us create products that meet our high - quality and safety benchmarks.

    Order & Purchase

    1
    How do I place an order on PBT-beauty's website?
    Step 1. Add product(s) into your Shopping Cart. Step 2. Check out when item selection is completed. Step 3. Log in to your PBT-beauty account. Step 4. Complete shipping and billing information. Step 5. Fill in payment information and then click the CONTINUE button to complete the purchase.
    2
    What payment options does PBT-beauty currently offer?
    PBT-beauty currently supports PayPal and credit/debit card, alipay and wechat transactions.
    3
    Does PBT-beauty accept cash upon delivery?
    Unfortunately, PBT-beauty does not accept cash payments upon delivery of orders.
    4
    What can I do if my payment method has failed?
    Currently, we ship to the following countries: Austria, Bahrain, Belgium, Bulgaria, Chile, Croatia (local name: Hrvatska), Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia (Slovak Republic), Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, China. Please check our detailed shipping page for the latest information.
    5
    Does PBT-beauty ship to my country?
    Currently, we ship to the following countries: Austria, Bahrain, Belgium, Bulgaria, Chile, Croatia (local name: Hrvatska), Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia (Slovak Republic), Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, China. Please check our detailed shipping page for the latest information.
    6
    My tracking information says that my PBT-beauty products have been delivered but I have not received my products yet. What should I do?
    Please make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake. For more details, you may contact the shipping company or click the 'Contact Us' button below.
    7
    When will I receive my order?
    Normally it will take some days to prepare your items before shipment, and another 5-20 days to arrive. You may refer to our 'Shipping Info' page for detailed shipping times to different areas: Shipping Info.
    8
    Why is there no tracking update on my PBT-beauty order?
    As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your location. If your order is still under the estimated delivery time frame, we ask that you kindly wait patiently. Once this process has been completed, you will see tracking updates. If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact agent for help.
    9
    Can I set my delivery for a specific time and date?
    Before placing an order, please refer to our Shipping info for the most accurate delivery estimates. Unfortunately, we could not set a specific delivery time and date for your package. Thank you for your understanding.
    10
    Why do I receive a 'Return to Sender' message?
    Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location. If your shipping tracking info shows 'Returned to Sender' (as seen below), please click the 'Contact Agent' button below for a reshipment or a refund of your order. Note: Please provide your correct delivery address when contacting us for a reshipment.
    11
    Does PBT-beauty accept orders shipping to APO/FPO/DPO or PO Box addresses?
    Unfortunately, SHEGLAM does not currently ship to APO/FPO/DPO or PO Box addresses. Detailed shipping policy for your reference: Shipping Info.
    12
    Am I able to return or exchange PBT-beauty products?
    If you're dissatisfied with your purchase and wish to initiate a return, please reach out to us within 45 days of receiving your order. When you contact us, be sure to provide your order number and clearly state the reason for the return. Our dedicated customer service team will promptly review your return request. If the request is approved, we'll send you detailed instructions on how to proceed. Please note that we only accept returns for items purchased directly from our official website at https://www.pbt-beauty.com/. For products bought from authorized retailers, you'll need to contact them directly to handle the return process.When returning an item, it must be in its original packaging, complete with all accessories, manuals, and documentation. The item should be unused, in the exact same condition as when it was shipped to you, and still in its original packaging. We will not accept items with stains, folded cards, broken seals, or damaged plastic foiling. If the condition of the returned product is not up to the acceptable standard, we reserve the right to deny a refund or exchange. Additionally, personalized products are not eligible for refund or exchange. Items that cannot be returned include those purchased through retailers, products purchased in error, and items damaged due to customer mishandling. Returns without a receipt may also be refused. PBT - Beauty retains the right to deny any return request at our discretion.
    13
    What should I do if I received an incorrect or defective item?
    Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please contact our Customer Support team : kevin@pbt-beauty.com to start the return process. Please include the following information: Order number Proof of purchase Video or photo of the faulty product (if applicable) Complete delivery address Contact telephone number In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.